Careers

40 hours per week

We are looking for an experienced and organised individual to join our Customer Service team at our Bolton office. This role will support several assigned account managers, and will manage all aspects of account co-ordination including inputting orders and liaising with internal departments and external suppliers, in addition to providing information and updates to the Customer Services Manager to ensure the highest level of customer satisfaction.

Daily tasks will include:

• Keep up to date with new products and services to ensure accuracy and efficiency of orders.
• Communicate with customers via numerous methods including telephone, email and letter to confirm orders and discuss planned delivery and installation dates.
• Answer calls in a timely manner, and handle customer queries appropriately and professionally.
• Investigate customer issues, offering an appropriate solution and escalate where required.
• Comply with customer complaint lead time, communicating progress to relevant account manager and customer.
• Process complete orders to a high-quality standard, inputting relevant information to internal systems.
• Ensure all supplier order acknowledgements are checked thoroughly and update systems to reflect any changes.
• Escalate any late order acknowledgements and manage appropriately.
• Advise internal departments of any changes in a timely manner to enable schedules to be reviewed.

The successful candidate will have experience within a similar role, ideally within a sales environment, and must be able to demonstrate their ability to prioritise a busy workload. Strong communication skills are essential as this role will involve liaising with numerous internal and external parties, including a dedicated account manager, customers, manufacturing departments and suppliers.

To apply, please submit an up to date CV to Loren Carragher

Closing date: 6th March 2020

40 hours per week

We are looking for an enthusiastic individual to join our Manufacturing team at Macclesfield.

The main purpose of this role is to work under the supervision of the Production Manager to direct and monitor the production of piece parts and finished goods, ensuring the correct quantity is produced at the right quality. In addition, this role will be a second in command to the Production Manager, responsible for general management of the production functions.

Key responsibilities include:

• Supervise the day to day running of production
• Manage the receipt and storage of manufactured and bought-in components.
• Assist with executing the production schedule, ensuring that machinery and resources are available to meet production requirements and optimised to meet fluctuating demands.
• Ensure completion of production programmes by directing personnel as required to complete work orders in line with required dates.
• Apply and maintain the quality-control process and communicate any issues that arise as part of product quality and work standard checks.
• Manage, coach and mentor the operational teams
• Maintain agreed SHEQ standards within all manufacturing areas, ensuring best practices are employed.
• General support to the Production Manager.

The successful candidate will have experience within a similar role, ideally within the furniture industry. Additional requirements include:

• Knowledge of assembly methods, woodworking machinery, upholstery and case goods manufacturing processes.
• Working knowledge of continuous improvement techniques.
• Strong people management skills, including the ability to motivate and engage with diverse teams.
• A flexible approach as additional tasks may be required as part of this role.

To apply, please complete an internal application form or submit a CV to Loren Carragher.

Closing date: 6th March 2020

We are looking for an experienced Facilities Manager to oversee the upkeep of the buildings and facilities across multiple sites. Day to day tasks will include maintaining and repairing mechanical, electrical, plumbing and HVAC systems to ensure minimal disruption to operations, whilst also organising and managing external contractors whilst on site.

Key responsibilities include:

• Manage the maintenance of the building by performing repairs or contracting maintenance services as needed.
• Ensure maintenance of grounds, contracting out landscaping, gritting and snow removal services as required.
• Obtaining quotations where necessary and assessing contractor competencies before raising orders for contractors as required.
• Ensure all planned maintenance and services are logged onto the company software system to ensure regular maintenance is adhered to.
• Co-ordinate activities that affect operational needs in line with business requirements including but not limited to:
  • Machinery / equipment services and repair;
  • Biomass boiler system; and
  • Security

• Coordinate with key personnel on all planned downtime for service such as power, compressors, heating, or maintenance where this may affect production outputs.
• Track building upkeep as well as anticipated long and short-term requirements, capital requirements, and general maintenance requirements.
• Produce monthly reports on budgets for various facility works and expenses.
• Keep all appropriate records regularly updated in line the SHEQ system.
• Ensure compliance with all safety and security protocols.

Ideal candidates will be qualified as an electrician, and will have experience in a similar role, preferably gained within a manufacturing environment, however this is not essential.  A strong technical knowledge across relevant SHEQ legislation, compliance and regulations is also preferred.

To apply, please complete an internal application form or submit a CV to Loren Carragher.

Closing date: 6th March 2020