Here at SouthernsBroadstock, we’re always looking to improve our customers’ experience, and by launching a brand new customer helpdesk, we think we’ve made a huge step forward.
The Customer helpdesk will manage the resolution of customer issues and queries as quickly and efficiently as possible, taking ownership of any query from the initial call, all the way through to resolution - bridging the communication gap between customers and internal teams. The helpdesk will also monitor the progress of any customer issues until they are resolved and closed.
The intention of the helpdesk is not to replace the direct dial numbers, or relationships already in place between Customers, Account Managers, Project Coordinators and other associated teams, but to support the queries that come through outside of these regular contacts.
The primary objectives of the helpdesk are:
- To make sure our customers have a positive support experience
- To provide our customers with a single point of contact, who can respond and resolve the queries timely and efficiently
- To improve communication between customer and SouthernsBroadstock to better manage our customers’ expectations
If you have a query and need to contact our helpdesk, please find contact details below.